THE STARTER LIBRARY
Skip the blank page.
Keep the good words.
Follow-ups, friendly replies and the little details you repeat. Start with an original template, then make it sound like you.
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Sales
Follow-up after a call
Recap a conversation and confirm the next step.
Hi [First name], Thanks for your time today. As discussed, the next step is [Next step]. I will follow up on September 24, 2026 unless you need anything sooner. Best, [user:first_name]
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Support
Acknowledge a support request
Let a customer know their request was received.
Hello [Customer name], Thank you for reaching out. I have logged your request as [Reference] and I am looking into it now. You can reply to this message with any extra details.
2 fields to personalize Preview ↗
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Support
Refund status update
Explain where a refund stands with a choice of status.
Hi [Customer name], Your refund is currently [Status]. We will email you as soon as anything changes.
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Scheduling
Meeting request
Propose a meeting slot.
Hi [Name], Would [Proposed time] work for a [Duration] call about [Topic]? If not, feel free to suggest another time.
4 fields to personalize Preview ↗
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Recruiting
Interview invitation
Invite a candidate to the next interview step.
Hi [Candidate name], Thank you for applying for the [Role] position. We would like to invite you to an interview. Please reply with two or three times that suit you this week. Kind regards, [user:first_name]
2 fields to personalize Preview ↗
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Personal
Out of office
A short away message with a return date.
Thanks for your message. I am away until [Return date] with limited access to email. For anything urgent, please contact [Backup contact].
2 fields to personalize Preview ↗
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Personal
Quick thank-you
A friendly one-liner.
Thank you so much, I really appreciate it!
0 fields to personalize Preview ↗
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Support
Ask for bug details
Request the information needed to reproduce a problem.
Thanks for reporting this. To help us reproduce it, could you share: - the steps you took - what you expected to happen - what happened instead - your browser and operating system
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Finance
Friendly invoice reminder
Gently remind a client about an open invoice.
Hi [Client], A quick reminder that invoice [Invoice number] was due on [Due date]. If it has already been paid, please ignore this message. Thank you!
3 fields to personalize Preview ↗
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Personal
Mailing address
Your address, ready to paste (edit it after adding).
[Full name] [Street] [Postcode and city]
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